Doug Glading -- Memories of IBM in the 1980s      

. _{Most recent revision: 31/1/2019} 

	IBM European Headquarters, Paris Office Systems Distributed Processing 'Execuive Support' systems IBM UK Network Services Managed Networks- Wide Area Networking, EDI IBM-BT Joint Project E-mail IBM Development Labs (Hursley and off-shoots) Workstation Development (PC enhancements) Voice processing - Involved in voice since 1984. Recognition, synthesis and interactive voice response systems -- techniques and practicalities. I published the STI Review within IBM (Speech and Telephony Information Review - for example the 88C edition went to 160 addressees, in 16 countries, at >70 'localities') X.25 data communications, X.400 electronic mail, ISDN: Fast dial-up communications and applications to exploit it. Was active in relevant industry groups, such as the North American, European and UK ISDN User Forums. also some Collaborative working, Teleworking	see also: IBMMemories1960s.htm IBMMemories1970s.htm IBMMemories1990s.htm index.htm = Main IBM Memories Page
	.PERIOD 1980-81 . Assignment to EHQ - HQ Information Systems as "Information Advisor" in Applications Management Support Dept. (date of assignment start - Sep 1, 1980) Role included evaluating and recommending tools for end-user requirements prepare strategies and guidances work towards an Information Centre :eul Education Online International Conference - Local Area Networks and Distributed Office Systems (London 5/81) ESRI Technical Managers Course (La Hulpe 6&7/81) Major Studies/Papers HQ IS Strategy 81-85 (12/80) DDP - Dispersed End-User Processing Office Systems for EHQ Information Centre Structure	.1980-81 . EHQ Paris Information Advisor Strategies For EHQ-IS Info Systems Evaluation Of End-User Tools Preparation For An Information Centre .sp
	.1980-81 . EHQ Paris Information Advisor Strategies For EHQ-IS Info Systems Evaluation Of End-User Tools Preparation For An Information Centre .sp .
	1981-83. EHQ HQ Program Manager Strategies For EHQ Management Strategy Principal Support Services Devel Dept Systems Planning New Showcase Building Launched Pilot Office System Covering All Levels Of EHQ Measured Impact Of Workstation- On-The-Desk, Communications etc Currently Involved In Planning The Rapid Penetration Of Terminal-Based Office Systems Throughout EHQ.
	.PERIOD 1981-83 . Founder-member of new EHQ department - HQ A&IS Strategy Development Dept This dept set up outside HQ IS, and reporting directly to the Group Director, to examine new opportunities, to define advanced systems and services to go into new EHQ building, to design and launch pilots The basic role of the dept. is as "Agents of Change". In 1982 the approximately 7-member dept installed about œ1M of equipment ( 2 4300s, 70+ screens, printers and PCs). In 1983 there should be a further œ3.5M ( 5 4341, 400-500 terminals/PCs ). Most of these devices are for new users - people who have not handled terminals before (secretaries, professionals, managers). These projects are the first, major steps towards the rapid and complete coverage of a complete organisation (1800+ people). Almost all the top echelon ( VPs etc ) will soon be 'online'. Providing to each person, at their desk, a full range of office, communication and decision assist services. Involved in many aspects of the concept and design of the new European Headquarters building - particularly in areas such as the 'office systems' in all senses to be available throughout the building, the means of delivering these, the underlying networking and computer architecture, floor layout concepts, etc. Defined, implemented and ran a pilot office system using the PSS product on the main HQ VM service Appointed Program Manager Principal Support Systems Defined an "Executive Support Pilot" - a project to put a colour screen on the desk of the members of a complete organisational leg, from secretaries/professionals up to Vice President. Selected and configured the system (dedicated 4331, networking, component software). Demonstrated to all levels of the 'customer set' and obtained agreement Assisted in the actual implementation of this, and similar prototypes and pilots. Worked on the evaluation of the projects. Worked with EMEA and an outside specialist (Lord McIntosh of IFF Research) to develop and carry out a new, comprehensive methodology for measuring and assessing terminal-based office systems. This effort is still continuing. Became very familiar with the problems of introducing such systems (user attitudes, user capabilities, training needs, organisational impacts, support) and evolving them. Education SICOB Convention Informatique (Paris 9/81) ESRI Computer Graphics (La Hulpe 10/81)	.1981-83 . EHQ HQ Program Manager Strategies For EHQ Management Strategy Principal Support Services Devel Dept Systems Planning New Showcase Building Launched Pilot Office System Covering All Levels Of EHQ Measured Impact Of Workstation- On-The-Desk, Communications etc Currently Involved In Planning The Rapid Penetration Of Terminal-Based Office Systems Throughout EHQ. 81/83 - Programme Manager Principal Support Systems, eg - Strategies for EHQ Management Services. Planning new showcase building (Tour Pascal). Launched pilot office system covering all levels of EHQ (Profs fore-runner). Measurement systems and techniques re impact and benefits of workstations, office systems etc at all levels
	1983-4 Network Services: Senior Technical Planner. Specification of Services to be provided over new Value-added Network, particularly Electronic Mail. Related Market Research, Forecasts and Competitive Analysis Preparation for Network Operation and Launch. Worked towards the IBM - British Telecom 'JOVE' Joint Venture, and subsequentally IBM's solo Value Added Network moves. Role included- Analysis of UK Industry reactions to the joint venture, Definition of the 'Concepts and Facilities' of public electronic mail and messaging systems Studies of user needs Developemnt of a 'Requirements Statement' for a release 1 product Assessment of the architecture and software bases Production of strategies for the operational environments (eg data capture, billing, security) Competitive Analysis in areas such as E-mail, general networking and Value-added networks Preparation of 'Forecast Assumption' package	IBM UK Precursor to IBM Information Network (Jul '83 - May '85) IBM Managed Network Services ("Project Jove" - intended IBM-BT joint venture company). Planner. Defining and evaluating potential of new services. Co-Wrote Objectives of "ScreenMail" (which became IBM's public electronic mail service)
	IBM UK Labs - WSD (May '85 - Sep '87) Planner. 85/87 - Planner on the IBM PC Voice Cards. - Requirements and plans for Emea voice and telephony. - Defined and ran major customer joint studies (major customers such as Commercial Union, American Express Europe). Senior customer interaction. - Became recognised authority on market place, opportunity and products in speech processing area. - Built up regular newsletter ("Speech and Telephony Information Review") which went to c, 250 people in 50/60 IBM locations worldwide. - Contributed to worldwide task-forces and studies into voice area. - Interaction with marketing, customers and various EMEA & US functions	see the page on The VCO               VCO.htm
	IBK UK Labs - WSD (Jul '87 - Jul '88) Planner for X.400 Project Requirements and plans etc for LAN based electronic mail products, using OSI standards.
	IBM UK Labs - EDD Hursley (Jul '88 - ) Planner on ISDN. Requirements studies (eg co-wrote with EMEA EMEA requiremnts documents) Work with EMEA and US on opportunities Marketing Support (eg co-wrote with EMEA EMEA Marketing Support Plan doc Demonstrations - eg defined ISDN demo and ran stand at IBM 90 Show - defined and ran enhanced demo at the OS/2 Show 10/90, and concurrently UK-Japan demos for British Telecom and NTT Japan Regular speaker at internal and external events on ISDN today and future - eg - IBM Voice/Data Integration conferences in La Gaude and Thornwood US. - IBM Hursley (recent auditorium events), La Hulpe IBM Computers Users Association IEE / BCS Seminar on ISDN etc etc User Forums - attend North American ISDN Users Forums, European ISDN User Forum as an IBM representative Task Forces - member of the key Boca Task Force 1/90 that set the IBM direction for ISDN adapters (and resulted in the mission coming to Eastleigh/Hursley Raleigh: - regular attendee and presenter at the ISDN Systems Office ISDN Plans Reviews held by the IBM ISDN Systems Office Raleigh. Good working relationship with Systems Office staff. Applications : - leading member of the IBM's activities in the ISDN Applics area. Worked extensively with EMEA SPM in Europe and Raleigh on applications (eg wrote "IAX" ISDN Applications exchange" report 10/89. Assisted recent definition of IBM ISDN Applications strategy. Objectives - Wrote Hardware Objectives documents for next set of adapters Forecast - Prepared Forecast Assumptions documents for the various stages of the current and next adapters. Helped forecasters evolve methodologies
	ISDN continued 1990

 

Comments, queries and messages to: ibmmemories@glading.com This Page originally 'on the web' Dec 2010. Last update 31/1/2019       © Doug Glading ..... 2010-9

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